After closing on our new home we feel that we must bring to your attention, in writing, the outstanding customer service we received by Krystal Keck. Krystal did an outstanding job in providing us with a sense of trust and faith during our first experience in building a home. As you know, this experience is not always a positive one and we had many discussions with friends and family members who shared their concerns about the process of building a new home. Despite the concerns, we decided to build. What impressed us both about Krystal besides her knowledge skills and her professionalism is that she displayed a very genuine concern for our needs. This was extremely important in our decision making processes because we felt very comfortable in our conversations with her and that she was working hard for us so we would be happy. Without Krystal's impressive qualities, both of us doubt whether we would have taken the next steps in the process and we probably would have continued our search efforts until we achieved a desirable comfort level. Krystal's professionalism, her courteous attitude, her expert knowledge, her patience in handling our specific issues and her genuine concern for our needs were very important to us moving forward and building our new home.
Bob & Paula
Brunswick, Ohio
We were very lucky to find Krystal when we did! We had our home for sale with another Agent for 6 months and nothing happened! We then found Krystal and she sold our home in only 6 DAYS!
Jesse & Dena
Fairview Park, OH
We have never met anyone, in many years, that had the honesty and credibility that Krystal Keck does. Krystal was a breath of fresh air. Right from the start, we knew she was on our side and was going to work to get the very best deal possible for us. We felt that she was taking care of everything for us and we felt there was a close bond and a professional assurance that she would do everything she could to accomplish our goals. Her ethics are beyond reproach. She made us feel that this was her only sale she had going on. She made herself accessible to us 24 hours a day. If ever we needed a realtor we would call on Krystal!
Crass Family
Kingsburg, CA
When we decided to sell our home, we interviewed several agents. We chose Krystal because she was so committed to us.
Johnson Family
Richfield, OH
What a great experience! Krystal was very knowledgeable, helpful and attentive to our needs!
Mike
Medina, OH
Our experience with Krystal was everything we could ask for in a realtor. Krystal is very knowledgeable and willing to answer any questions that come up in the process. Should we ever need a realtor again we would definitely give Krystal a call and also recommend her to anyone we know looking to buy or sell their home.
Nathan & Christina Jones
Parma, Ohio
Working with Krystal was terrific. Buying a home can be scary and intimidating. She always took the time to answer my MANY questions. She was beyond patient with me and never made me feel like a bother. At one point, she was working with me on a possible purchase at 11:30 pm on a Friday night!! Who does that? During our home tours, she was always quick to point out the good and the bad things about the house. We absolutely loved having her knowledgeable and HONEST opinion. She didn't tell us just what we may have wanted to hear. She had our best interest in mind and for that we are incredibly grateful. THANK YOU KRYSTAL!!
Heather & Jeff Hicks
Brunswick, OH
As a first time home buyer, I needed an agent with knowledge and experience. Krystal went beyond that. Krystal was my go to person for questions even after the signing was done. She knew more about the lending process than my lender did! She made it easy. She went beyond her reputation as a professional. Once again, thanks Krystal!
Justin Bonus
Hinckley, Ohio
Krystal was a joy to work with. She was always professional and made herself available via phone or email to answer our many questions about the selling process. She developed a relationship with us over a period of months prior to listing our home for sale which was important to us. We felt "ready to sell" once we contacted her to handle the listing. We would recommend her services to anyone who is thinking of listing or buying a home.
Hazel Warren
Richfield, OH
This was my first real home purchase. I owned once before, but my ex-husband handled all the details, so I wasn't really involved in the process. Krystal was great about answering all my questions and pointing things out that I needed to be aware of. I'd love to say there were no surprises...however, this ended up being quite an experience. There were quite a few bumps in the road. Krystal expertly helped guide me through all of them and I am happy to say, I am finally a homeowner. Krystal is very knowledgeable and is always willing to go the extra mile in order to get the deal done. She did absolutely everything possible to make the process as seamless as possible. I would use her again in a second, but I am NEVER buying a house again! LOL THANK YOU FOR EVERYTHING KRYSTAL!!! You'll never know how very much it all means to me...to us!
Jennifer Shambaugh
Olmsted Falls, OH
It was an absolute pleasure working with Krystal. She is very professional and makes your home buying process easier. She had quick responses to emails, phone calls, or any other questions we had. If you want an average realtor, go elsewhere. If you want a true professional realtor that goes above and beyond your expectations, look no farther than Krystal. Thank you very much for all of your hard work.
DJ & Terra Van Winkle
Brunswick, Ohio
Krystal was very knowledgeable about the construction of various types of homes. Buying a home over 100 years old it was nice to have Krystal educate us about the home so that we were more comfortable with the purchase. We also liked that she was technology savvy in that all of our paperwork was done online. This helped save us a lot of time. Thanks for everything!
Jeff and Hope Martinelli
Lakewood, OH
Working with Krystal made buying our first home a far less daunting task than we had imagined(even though we kept her busy for a whole year).
She is never tired of answering questions. She knows home construction as well as sales, which increases her value as a resource at least three fold.
During the buying process, she went above and beyond with contractors who would not give us answers we needed after the inspections. She was indispensable in the hunting and buying process!
Also, we worked with her new team member, Thea, for the last few months, and she was also great and very accommodating!
David and Heidi Dyke
Hinckley, OH
We found the perfect home to start our lives together and Krystal made sure we got it as well as made the process extremely painless! She was very knowledgeable about every part of the process and made sure there were no surprises for us. Krystal was awesome at keeping us updated, telling us what we needed to do next, and answering our questions immediately, even through emails. We are extremely happy with our new home and so happy that we worked with Krystal! I would definitely recommend her to anyone!
Amy Kalabon
North Royalton, OH
It was such a relief and pleasure to work with Krystal when selling my mom's home. She is very professional, knowledgeable and made the process extremely easy. I would recommend her to anyone!!
Donna Opperman
Parma, Ohio